FAQ

It really helps if you sign up so we can support you and provide resources. You’ll also be able to see how close we are to reaching our fundraising goals and your own page’s contribution.

We have a number of options for you:

1. If you have an online fundraising page, you can bank all the cash into your personal account or work account. Then make a donation online with your personal or work credit card at https://2shine.org.nz/donate

2. Deposit the money directly into our account via internet banking:

Account Name: Presbyterian Support Northern T/A Shine Fundraising

Account No.: 06-0705-0544729-00

Particulars: ‘LIO’

Code: First name

Reference: Last name

You can sign up at any time of the year!

Our official Light it Orange campaign runs for the month of July. Register early so we can send you a fundraising toolkit and keep in touch with campaign updates, resources and ideas.

Plus the sooner you get started, the more you’re likely to fundraise and you could be in to win a goodie bag!

However, if you need to run your fundraiser at a different time of year we can support you at a time that suits you best.

Money raised will support our frontline staff who work directly with victims of family violence. These Advocates offer broad support to keep women and their families safer, including emergency refuge and home callouts, arranging counselling, Protection Orders, schooling, living essentials and many other services as required.

Funds raised will also help to promote the Shine free-to-call national helpline, so that more victims are able to get in touch to receive the help they need.

You can login to your fundraising page here: https://account.grassrootz.com/login

Reset your password here: https://account.grassrootz.com/forgot

Grassrootz will send you an email to reset your password.

All donations made to your page will automatically be transferred into Shine’s account.

You don't need to worry about contacting Shine and moving the funds yourself, that is all looked after for you.

Any donations over $5 made through your page are tax deductible.

When someone donates to your page, they will automatically be sent a receipt. This receipt is their tax receipt and is what they'll use when claiming a donation tax credit.

Yes. All donation payments are made through (payment gateway) Stripe. Grassrootz does not record or store sensitive payment information.

All major credit and debit cards are supported, including Mastercard, Visa and American Express.

You can rename your personal or team fundraising page at any time.

To change your page name, make sure you are logged in.

Then select the page you want to change the name of by clicking View page.

Underneath your profile picture select the Edit page button.

Edit your page name in the Page name field and remember to select Save all at the bottom of the page.

It's quick and easy to customise your fundraising page. Simply follow the steps below:

Make sure you are logged in.

Click View page on the fundraising page you'd like to edit. Then on the left of the page, click the button that says Edit page.

On this page you can:

·        Update your profile picture

·        Join or create a fundraising team

·        Update your fundraising target

·        Add an image to your page

·        Update your fundraising story

(Make sure you scroll down and click Save changes to ensure your changes are applied).

Pro tip: We recommend personalising your page as much as possible; it helps your donors understand why you are fundraising for your cause and makes it more likely they will make a donation.

Once you are logged in, select the page you want to change the photo of by clicking View page.

Underneath your profile picture select the Edit page button.

To edit your profile picture, select the image at the top of the page.

(Remember to select Save all at the bottom of the page).

You can change your individual page into a team page or join an existing team after your page is created.

Make sure you are logged in, then click View page on the page you'd like to create the team for.

Click the Join or create a team button on the left-hand side, below your profile picture. You can select from the options of starting a new team or joining an existing team.

Alternatively, you can click Edit page, then click the Select button under team and enter the team name you'd like to join.

(Remember to select Save all at the bottom of the page).

You will be able to change your team after you have created your fundraising page.

Once you are logged in, select the page you want to change team by clicking View Page.

Underneath your profile picture select the Edit page button.

Underneath the Team field, click Change, or to join a team click Select and select the team you wish to join.

(Remember to select Save all at the bottom of the edit page).

You will be able to change your profile picture and also add a secondary image or video to your fundraising page.

The secondary image or video will appear in your Mission section.

To add a secondary image or video, make sure you are logged in, then select the page you want to add a photo or video on by clicking View page. 

Underneath your profile picture select the Edit page button.

You will be able to add a video (Youtube or Vimeo link) or upload an image in the field underneath Fundraising target.

(Remember to select Save all at the bottom of the edit page)

You will be able to change your fundraising target at any time, even after you have reached your goal.

Once you are logged in, select the page you want to change the fundraising target of by clicking View page.

Underneath your profile picture select the Edit page button.

Change the amount in the Fundraising target field and remember to select Save all at the bottom of the edit page.

Yes! You can update your fundraising story at any time.

Simply log in and select the page you want by clicking View page.

Click Edit page, scroll to your story section and make your changes.

Remember to click Save all at the bottom.

Sharing your fundraising page on social media is a fantastic way to let your friends, family and followers know that you are participating in an event and to ask for their support.

You will be able to share your page to Facebook, X, LinkedIn, or Email by using the share icons on your fundraising page.

To navigate to your page, make sure you are logged in, then select the page you want to share by clicking View page.

The share icons will be underneath the buttons on the left. Simply click the link icon to copy your page URL, and click the social and email icons to be taken to email and social media.

Sharing your page on Instagram

Instagram doesn't allow you to share links in the same way Facebook does. You can't, unfortunately, add a URL into a post on the platform.

What you can do instead is add your page link into your Instagram bio.

First copy your fundraising page URL from the link icon, then when on your Instagram page, click Edit profile. Click the Add link button, then Add external link, then paste your URL in the URL section. You can leave the Title blank or add a title if you wish. Click the tick in the top right. Your link will now appear in your bio.

You can then mention in a post that the link to your fundraising page is now in your bio. 

We recommend sharing your page regularly - especially at key milestones, such as:

·        Launching your page

·        Reaching halfway to your target

·        Final push a day or two before your deadline

·        Goal achieved/campaign end

Varying your message and using stats, talking points, or personal stories can help boost engagement.

Make sure you are logged in, then select the page you want to share by clicking View page.

The share icons are underneath the buttons on the left.

Click on the leftmost icon to open the QR generation window. Click on the Download button to obtain a high-quality PNG version of the QR code.

QR codes can be:

·        Scanned directly from a screen

·        Printed onto a piece of paper and scanned from there

·        Printed onto clothes and scanned there too!

Grassrootz pages only support online donations to ensure all gifts are safely processed and properly recorded.

If someone gives you a cash donation, you can easily contribute the amount yourself using your credit or debit card, on your page. When doing this, you can include the donor’s name or a special message to make sure their gift is acknowledged.

This way, all donations - whether collected in person or online - are securely tracked and go directly to the cause you’re supporting.

Yes! International supporters are very welcome to donate using any major debit or credit card. The donation process is simple and secure, just like for local donors.

Currency conversion is handled automatically by the donor’s card provider, so there’s no extra step needed on their part. This means supporters from around the world can easily contribute in their own currency, and the donation will be received in New Zealand dollars.

To view your donors, log in to your fundraising page, then click on the Donations tab. Here you’ll find a list of everyone who has contributed along with their donation amount and any messages they may have sent.

Please note that some donors may choose to give anonymously, so their names won’t appear on the list. This helps respect their privacy while still supporting the cause.

Checking this regularly can be a great way to stay connected with your supporters and see the amazing impact you’re making together!

Yes! Your fundraising page will remain active even after your event ends, unless Shine or Grassrootz has set a specific campaign end date.

This means you can continue to accept donations and share your page with friends, family and supporters at any time.

Extending your fundraising efforts is a great way to keep fundraising and reach your goal.

Whether you want to keep fundraising for a few extra days, weeks, or longer, your page will stay live so you don’t miss out on any generous contributions.

Donations will trigger a notification to your email address.

Simply click on the Say thanks button in your email and you’ll be able to write a personal response to your donor directly from your fundraising page.

If someone donates anonymously you will still be able to thank them.

Otherwise, to thank a donor on your fundraising page, make sure you are logged in.

Select the Donations tab, and click Say thanks underneath the corresponding donation.

Your donor will be notified by email that you have thanked them.

Once you are logged in, select the page you want to delete by clicking View page.

Underneath your profile picture select the Edit page button.

Scroll right to the bottom and click Delete my fundraising page.

If your page is a 'team' page and you would like to delete your whole team, please email support@grassrootz.com.